Sharp Edge Marketing | Call Scoring
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Call Scoring

We listen to and score each call based on key metrics, providing you with complete transparency into your campaign’s performance.

We offer feedback on every inbound call!

Many dentists simply tell their staff to answer calls, schedule appointments and file paperwork. You should consider additional education for your staff.

We know you’ll have tons of new phone calls coming in, and it’s important to be able to turn these calls into new patients. Over half of new leads from marketing campaigns are lost during the first phone call. We want to help prevent this from happening in the future. Our team will work with you and your staff to raise your conversion rate and get new patients in your chair.

Scoring System

We will listen to and score each phone call based on a rubric of customer service metrics. This will give you complete, transparent access to the quality of the phone calls your office receives.

Our call scoring system allows you to regularly review your team’s performance and provide additional training where needed.

We score every call using our Key Performance Indicators (KPIs).

How it Works:

  • We record and store each call in a HIPAA compliant database.
  • Our call scoring team then listens to and scores each recorded call.
  • We provide a detailed report of your staff’s performance, including areas where they were successful and areas that could be improved, that you can see by logging in to your 24/7 dashboard.
  • Your Sharp Edge team utilizes all this information to help your staff improve their phone skills to schedule even more new patients.

Call scoring allows us to work with you and educate your team effectively so they can improve their call conversions. We want to ensure that you get the full value of your marketing campaign, and call scoring is a great way to help. Call our number listed below to get started, or fill out a request for a FREE consultation.

Get Started!
Get Started!
Get Started!

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